Frequently Asked Questions
Find answers to common questions about Novexae products, delivery and orders.
How long does delivery take in UAE?
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We provide fast delivery across UAE. Orders are usually delivered within 2-5 working days depending on your location.
Do you offer Cash on Delivery?
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Yes, Cash on Delivery is available across UAE for your convenience.
Are your products genuine?
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Yes, we carefully select every product to provide quality and reliable everyday essentials.
Can I track my order?
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Once your order is shipped, tracking details will be shared through your registered contact information.
What payment methods do you accept?
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We accept available secure payment methods shown during checkout along with Cash on Delivery.
Can I return or exchange a product?
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Please contact our support team with your order details and we will guide you according to our return policy.
Still Have Questions?
Our support team is always ready to help you.